newzealand Jobs
Receptionist, Auckland
NewZealand
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Job Description
Looking for a young and dynamic receptionist with previous experience in hospitality management. He/ She responsible for greeting guests, managing reservations, providing information, and making sure, the guest satisfaction. Exceptional attention to detail, resourcefulness, and teamwork skills required. Grooming and well -spoken, excellent in communication, and passion for hospitality essential.
Responsibilities:
- Greeting guests with a friendly and welcoming attitude upon arrival.
- Checking guests in and out efficiently, processing reservations, and handling payments accurately.
- Providing information about hotel amenities, local attractions, and services to enhance guests' experiences.
- Handling guest inquiries, requests, and concerns promptly and professionally.
- Maintaining an organized and clean reception area.
- Collaborating with other hotel departments to coordinate guest services.
- Assisting with administrative tasks, such as filing, record-keeping, and preparing reports.
- Ensuring the security and confidentiality of guest information.
- Handling emergencies and guest issues calmly and effectively.
- Assisting with guest luggage and porter duties.
Requirements:
- Previous experience in a similar role.
- Determination to exceed customer expectations.
- Exceptional attention to detail.
- High level of resourcefulness.
- Immaculate grooming and presentation.
- Honest and work well in a team environment.
- Excellent English.
- Passion for the hospitality sector.