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Australia Jobs

Reservations Agent


Australia

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Job Description


Reservations Agent in Australia, Manage room, restaurant, and spa bookings, ensuring accuracy and guest satisfaction. Coordinate with departments, maintain clean data, and provide exceptional service. Support events team. Experience in hospitality preferred. Motivated, adaptable, and customer-focused.

Your Role:

 
  • Processing of all room reservations according to hotel guidelines
  • Accurately process all restaurant reservations for both restaurants.
  • Assist in spa reservations and confirmations
  • Works closely with all departments (food & beverage, housekeeping, administration) in a supportive and flexible manner, with a focus on guest satisfaction.
  • Accurately process reservation prepayments in line with accepted procedures.
  • Work with the front office and reservations teams to check availability and maximize yield and average room rate as directed by the revenue manager.
  • Assists the events team with the processing of group reservations, rooming lists, waitlists, and other reservations.
  • Build and maintain strong relations with all external stakeholders.
  • Ensure that all guest details are entered correctly in the interests of clean data principles.
  • Assist with all guest inquiries and manage guest feedback.
  • Process all incoming emails and phone calls, ensuring consistent and clear communication.
  • Ensuring the service provided to our guests is of a high, 5-star standard
  • Complete upcoming arrivals checks to ensure all guests have their reservations in order.

Requirements:

  • Experience within a hotel or hospitality establishment desirable.
  • Highly motivated, willingness to learn.
  • Immaculate grooming and presentation.
  • Customer service focused.
  • Capable of adapting to guests requests.
  • Positive, friendly and caring attitude.